The final expense life business is a sensitive line of work and anyone dealing with these types of issues should do so in a respectful manner. Nobody wants to deal with their own mortality and often individuals will become emotional when discussing their options for choosing this type of coverage. This type of behavior is understandable and should be dealt with respectfully. You can offer to take a break or continue at a later time if things start to get out of hand. Whatever you decide to do you should always treat the person as you would hope to be treated in such a situation. Doing so will ensure that no inappropriate boundaries are crossed.
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